Effective Date: November 6, 2024

This Refund Policy (“Policy”) applies to all services provided by Asheus Branding Agency (“we”, “our”, or “the Agency”) to clients (“you” or “the Client”) under any agreement or contract. By engaging with us for branding services, you agree to the terms outlined in this Refund Policy, which clarifies our stance on refunds, partial refunds, and the allocation of resources in the context of our work.

1. Introduction and Nature of Our Services

________________________________________

At Asheus, we specialize in providing highly customized branding services, including but not limited to brand strategy development, visual identity design, logo creation, marketing collateral, website design, and other related services (collectively referred to as “Services”). Our work is inherently creative, collaborative, and involves significant allocation of time, talent, and resources, which are personalized to meet the specific needs and goals of each Client.

Due to the highly customized and time-intensive nature of our work, as well as the allocation of specialized resources, the Services provided by our Agency are non-returnable once the engagement has commenced, subject to the conditions outlined below.

2. Non-Returnable Services

________________________________________

Given the bespoke nature of our work, once we begin the process of designing, developing, and delivering your branding services, the work is considered non-returnable. This includes, but is not limited to:

• Initial consultation sessions and strategic meetings
• Creative concept development
• Design drafts and revisions
• Development of marketing materials, websites, and digital assets
• Brand strategy sessions and deliverables

Once any portion of our services has been delivered, or any resource has been allocated specifically to your project, it is considered consumed, and as such, no refunds or returns will be issued for work that has already been initiated or completed.

3. Partial Refunds and Circumstances of Non-Delivery

________________________________________

We understand that in certain situations, you may wish to request a refund if certain services or deliverables have not been fully delivered or completed to your satisfaction. As such, partial refunds may be considered under the following conditions:

a. Non-Delivery of Services

If we have not yet delivered any portion of the contracted services (i.e., we have not yet completed or delivered the final branding materials, strategy documents, or other agreed-upon deliverables), you may be entitled to a partial refund, provided that the work has not been completed or delivered as per the agreed schedule.

b. Refund Eligibility Based on Services Rendered

Refund eligibility will be determined based on the following:

• The percentage of services completed: Refunds will only be considered for work that has not been completed. If work has been started (e.g., consultation, preliminary designs, brand research, or strategy), the refund will be calculated based on the percentage of work remaining to be completed.
• Project phase and resource allocation: For instance, if resources were allocated to the creation of concepts or the development of branding strategies, and you decide to discontinue the engagement after these initial steps, we may be entitled to retain a portion of the total fee to cover the cost of the resources already expended.

c. Timing of the Request

Refund requests must be made within a reasonable timeframe in relation to the progress of the project. Once the project reaches certain milestones or completion points (e.g., final approval of design concepts or completion of a brand strategy session), the likelihood of a refund diminishes. Requests for refunds made after significant portions of the project have been completed will be subject to a reduced refund amount, if eligible.

4. Conditions for Partial Refund Calculation

________________________________________

The amount of any potential partial refund will be calculated based on the following considerations:

• Work Completed: The Agency reserves the right to calculate the refund based on the amount of work already delivered or completed. If work was completed or substantial resources were expended on the project (e.g., research, design concepts, consultation), a refund will not cover the full cost of the project.
• Hours Invested: The Agency tracks the number of hours spent working on a Client’s project. Refunds will be prorated based on the hours worked in relation to the total estimated hours for the project.
• Non-Refundable Fees: Any fees that were incurred on behalf of the Client (such as third-party costs, licensing fees, or other out-of-pocket expenses) are non-refundable and will be deducted from any refund amount.
• Resource Allocation: Once resources such as design time, consultations, or brand research have been allocated and begun, a refund will be calculated based on the percentage of resources remaining for the overall project. Resources may also include software, tools, or third-party services that were purchased specifically for your project.

5. No Refunds for Completed Services

________________________________________

Once the agreed-upon deliverables have been completed and delivered, no refunds will be provided. Completed deliverables are defined as:

• Final designs (including logos, branding collateral, marketing materials, etc.)
• Finalized brand strategies
• Finished websites or digital assets
• Any other completed work that meets the criteria of the services rendered.

If the Client expresses dissatisfaction with any of the completed work, our policy does not entitle them to a refund. However, we may offer to revise certain elements within the scope of the contract (such as design revisions or further refinement of strategy) as part of our ongoing commitment to Client satisfaction.

6. Project Cancellations

________________________________________

In the event that the Client chooses to cancel the project before its completion, a partial refund may be issued, provided that no substantial work has been completed. The amount refunded will be determined by:

• The work completed up until the point of cancellation,
• The resources allocated and time spent on the project at the time of cancellation,
• Any non-refundable expenses already incurred on behalf of the Client.

If the cancellation occurs after substantial work has been done (such as the delivery of initial concepts or completed strategic work), no refund will be issued, though we may offer an alternative resolution such as a reduced scope of services or credit toward future work.

7. No Refunds for Late Deliverables

________________________________________

While we strive to meet deadlines and deliver services in a timely manner, we do not offer refunds or compensation for delays unless explicitly stated in the signed agreement. In the case of unavoidable delays (e.g., force majeure, client-side delays, or unforeseen external factors), we will work with you to adjust the timeline as needed, but these delays do not trigger refund eligibility.

8. Refund Process

________________________________________

To request a refund (either full or partial), Clients must submit a written request to Asheus with the following details:

• A clear explanation of the reason for the refund request
• A summary of the services that have not been delivered or completed
• Relevant documentation (e.g., correspondence, project status reports, etc.)

Once your refund request is received, the Agency will review the request and respond within 5 business days. If a refund is deemed appropriate, the Agency will issue the refund within 30 business days of approval, based on the terms outlined above.

9. Final Discretion

________________________________________

The final decision on any refund request rests with Asheus. Refunds are discretionary and based on the principles outlined above, taking into consideration the nature of the services rendered, the stage of the project, and the specific circumstances of the Client.

________________________________________

By engaging in our services, you acknowledge and agree to the terms of this Refund Policy.

If you have any questions regarding this policy or need further clarification, please contact us at [email protected].

Thank you for choosing Asheus. We value your business and look forward to delivering exceptional branding services to help you achieve your goals.